Help Desk

A happy employee delivers much better results, so timely resolution of any concerns of the employee is very important. Our help desk features enable this using department wise assignment, resolution time and auto escalation features.

The Difficulties of Traditional Helpdesks:

1. Old manual help desk have more lengthy resolution time .

2. The transparency will be abscess once in manual helpdesk.

3.Manual helpdesk leads to inefficient communication.

4.Only limited accessibility will be seen, the solution will be given late..


Benefits of ESS and Mobile Apps:

1.Faster Resolution Times: Quick issue resolution boosts productivity.

2.Enhanced Employee Satisfaction: Efficient support improves job satisfaction

3.Increased Transparency: Real-time updates ensure visibility

4.Reduced Support Costs: Automated processes minimize manual efforts



Key Features of SmartOffice Mobile App & ESS:

1.Automated Ticketing System: Log and track issues effortlessly

2.Multi-Channel Support: Email, Phone, Chat, and Mobile app support.

3.Knowledge Base: Accessible repository of FAQs and solutions

4.Real-Time Updates: Track issue status and resolution progress



Conclusion:

Our Helpdesk revolutionizes employee support by providing a streamlined, automated, and accessible solution. Integrated with payroll and biometrics, it enhances overall HR operations. Experience the future of employee support today.

Contact us today to learn how SmartOffice Payroll can revolutionise your payroll process.